F.A.Q.

Contact us on GitHub

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If you want to contact us, file an issue on GitHub.

Bug Reporting

If you encounter a new bug, it would be very helpful, if you add a new Issue on GitHub to report it back to us.

Also have look at these existing issues

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Issues during Installation

Please read installation instructions for your operating system. You will find a troubleshoot section below the description for each of them.

Couldn’t save embrodiery file

Too many color changes

The brother file formats pec and pes are not able to save files with more than 255 color changes - and they are right. It would be a pain to embroidery these designs. Just imagine, that you’ll have to change thread all time!

This means, if you are working with pes or not, it will make a lot of sense to revisit your design and see, how you can reorganize and simplify it.

Fill and Stroke color

Many color changes can result from elements that are seemingly just one color. But if they have a fill and a stroke color. Let’s take an example. Ten elements have a blue fill and a red stroke. Ink/Stitch will stitch for the first element first blue and then red, then it starts again with a blue will for the second element. We will end up with 19 color changes for the ten elements.

If you need both - meaning a fill with an outline - group the elements and duplicate the group. For the first group set the stroke color to none, for the second group remove the fill. In our example you now have 1 color changes, compared to 19.

Group colors as much as possible

Make sure to chose the right order of elements. When possible, group elements with the same color together. Sometimes it won’t be possible. Some elements have to go on top of other elements or you’ll need to stitch elements of different colors right after each other to prevent bad registration due to the push and pull on the fabric during the stitch out.

More information about routing options can be found in this tutorial.

Simplify your design

When we start out with the embroidery journey, the first thing most of us have to learn is, that not every design can be taken and embroirered out as is. Embroidering on fabric implies many factors that a digitizer has to be aware of and it is a steep learning process and a lot of trial and error to finally be able to stitch out the designs as they should be.

It is best to start with simple designs with just a few elements. Learn about available stitch types and stitch routing methods to avoid as many jump stitches as possible.

Error Messages

Search through the error messages and see if the description has useful information for you. If the message is not listed or the answer is not suffient to you, please contact us by filing an issue on GitHub. We are grateful for any report in this matter, because it will help Ink/Stitch to become better.