Contact / External Resources
We are happy to hear from you! If you want to contact us, file an issue on GitHub.
Especially if you encounter a new bug, it would be very helpful, if you would add a new Issue to report it back to us.
Also have look at these existing issues
Check out our YouTube channel
or get in touch with other users on Facebook
Issues during Installation
I have downloaded and unzipped the latest release. Where do I put it?
In Inkscape open:
Edit > Preferences > System and check the paths for extensions.
You should preferably install in USER EXTENSIONS, since this will make it easier to update later.
If you have any diacritics in your username, try the INKSCAPE EXTENSIONS path if you are having trouble running Ink/Stitch.
My Ink/Stitch dosen’t run!
Confirm installation path
Check if files were possibly extracted into a sub-directory. You should see a lot of files starting with “inkstitch” directly inside the extension folder, beside of one folder called “inkstitch”.
Windows Antivirus Software
This is more prone to happen in Windows, since the python is packed into a executable there are reports of anti-virus-software using heuristics that mark the extension as a false positive. The solution in this cases is to add the Ink/Stitch extension folder to the exception list on the av program reinstall the extension and try again.
If your antivirus software deleted files, you will receive an error message like this:
Tried to launch: inkstitch\bin\inkstitch Arguments: ['inkstitch\bin\inkstitch', '--id=XXX', '--extension=XXX', 'C:\Users\XXX\AppData\Local\Temp\ink_ext_XXXXXX.svgXXXXX'] Debugging information: Traceback (most recent call last): File "inkstitch.py", line 35, in <module> extension = subprocess.Popen(args, stdout=subprocess.PIPE, stderr=subprocess.PIPE) File "C:\Program Files\Inkscape\lib\python2.7/subprocess.py", line 325, in __init__ errread, errwrite) File "C:\Program Files\Inkscape\lib\python2.7/subprocess.py", line 575, in _execute_child startupinfo) WindowsError: [Error 2] The system cannot find the file specified
I installed Ink/Stitch but the menu is greyed out (disabled)
This is often the case, if the wrong Ink/Stitch version has been installed. Please verify if you have downloaded the correct Ink/Stitch version for your operating system.
I installed Ink/Stitch in my native language, but the dialogue windows are displayed in English!
First, it is possible, that not all strings have been translated. This is indicated by some strings of text beeing in English and others in your native language. If you like to complete the translation, have a look at our description for translators.
Then, we have to distinguish between the Extension menu in Inkscape and the dialogue windows. The selection of the ZIP file causes only the Extension menu to be in a certain language. The dialgoue windows are build differently. They will use the language of your operating system. If Ink/Stitch is uncertain, which language to support, it will fallback on English. You can tell Inkscape explicitly to use your native language as follows:
- Go to Edit > Preferences > Interface (Ctrl + Shift + P)
- Set your language
- Restart Inkscape
Ink/Stitch is creating zig-zag lines instead of running stitch
Make sure you follow the running stitch instructions.
You are most likely using a continuous stroke instead of a dashed stroke.
Guideline Origin isn’t working!
The guideline method for setting the origin (0,0) is deprecated.
Use visual commands instead:
- Go to
Extensions > Ink/Stitch > Commands > Add Commands …and choose
- Place the symbol where you like the origin to be.
Receiving Error Messages
Search through the error messages and see if the description has useful information for you. If the message is not listed or the answer is not suffient to you, please contact us by filing an issue on GitHub. We are grateful for any report in this matter, because it will help Ink/Stitch to become better.